First Aid For All : Payment, Cancellation and Refund Policy

Unless agreed otherwise and confirmed in writing (email included) the following applies to all products and services.

General Payment Terms

Full payment (and cleared funds) is required to confirm a booking. If agreed at the time of booking we will hold places on a course for up to 4 days while payment is being made. We open the places if payment is not received in this time (or the agreed time) and the places will be given to the first cleared funds received.

We require full payment (and cleared funds) before the course start date.

Important: certificates are only given out to candidates when full cleared funds have been received. Candidates who successfully complete a course will have their certificates sent on to them when full cleared payment is received.

N.B. There is no need to notify us about a change of person who is attending as we will amend our records from the sign in course register. We do need to be notified of any changes to the number of people attending, see below for terms and conditions.

Cancellation Procedure

To cancel a course we require notification in writing or by email from either the person who booked the course or someone who can be easily identified as being from the same organisation and having authority to cancel the course. The time frame required for refunds is detailed in the Refund Terms below.

Refund Terms

Refunds are based on the total course fee and not the amount paid at the time of cancellation. Time periods are calculated from the start time and date of a training course, not the end date of the course.

IMPORTANT: all refunds are minus any payment processing costs that are incurred by First Aid For All Ltd.

100%* with 4 weeks/28 days notice or more from the course start date. This includes the 28th day up to 1pm.

50%* with 2 weeks/14 days notice or more from the course start date. This includes the 14th day up to 1pm.

Less than 2 weeks/14 days notice from the course start date there is no refund.

Moving from course to course

This is not possible with less than 2 weeks notice from the course start date, in which case the normal cancellation policy applies.
With more than 2 weeks notice from the course start date we will do our best to move a candidate to another course running within 8 weeks of the original course with no additional payment required. If this is not possible the normal cancellation policy applies.
With more than 4 weeks notice from the course start date we will move a candidate to another course with no additional payment required.

Moving a private course: for private courses booked with us we reserve the right to charge additional travel expenses for courses that are moved from one venue to another. We also reserve the right to cancel the course and retain payment as specified in the Refund Terms if the venue is moved more than 25 miles or moved from a week day to a weekend, evening, national/bank holiday, or visa versa.

For all other products and services a refund will only be offered in the event the product or service is deemed by a Director of First Aid For All Ltd. to be faulty or has not been conducted to the correct standard, products such as first aid kits must be unused and unopened. The time frame for returning a product or applying for a refund is 14 days from receiving the product or service (unless covered by specific procedures e.g. appeals for HSE approved training courses.

Delivery Policy

Training Courses: the time, date, and location or a training course will be agreed at the time of booking. In some cases the specific venue for a training course will not be available at the time of booking but the town or suburb area it will be held in will be known and given to the candidate so they can make the decision to book. If First Aid For All Ltd. need to move a training course from a venue venue that has been specifically identified, or move a venue outside the town or suburb area previously mentioned to them, each candidate will be given the opportunity to cancel for a full refund.

Products: e.g. certificates, first aid kits, etc.: these general terms apply for delivery times and costs of physical products unless specified differently at the time of purchase. Delivery will be by Royal Mail standard 2nd class delivery. Postal insurance is not included as standard. Products that are in stock will be dispatched within 48 hours. Products that are out of stock will be dispatched within 48 hours of arriving in stock. Full refunds will be offered for physical products (i.e. first aid kits and supplies), that cannot be dispatched within 4 weeks of ordering.